617 Belmont Dr., Garland, TX 75040

214-546-9487

brandidoak@gmail.com

SUMMARY

Proactive customer service professional adept at complaint resolution while fostering great client/business relationships.  Fifteen years experience working in a professional office environment performing a wide variety of duties to include weekly sales reporting, daily customer sales calls, broker management, transportation/distribution coordination and all purchase order processing / maintenance.

SKILLS/SOFTWARE

Microsoft Office (Word, Excel, Outlook, PowerPoint), Great Plains 10.0, TDI, NCQA and HIPAA/NCQA/MCO/CVO

PROFESSIONAL EXPERIENCE

Future Food Brands, September 2011-Present  Customer Service Manager

Accurate and timely processing of EDI and manual customer orders.  Review of additional requirements/shortages or other required adjustments.  Ensure customers take correct promotions/deductions and their pricing is correct on their PO’s.  Tracking of customer temperature recorders/Locus Traxx and which ones they require.    Work with our freight companies to insure quality and on time delivery.  Field all consumer inquires, input and concerns.  I communicate daily with our brokers on any issues or concerns.  Provide assistance with inventory at the production facility.  Provide AR accounting assistance when needed.  Prepare weekly budget and sales reports for upper management and the sales team.  Provide logical feedback and solutions in regard to potential rejections we may have, saving company time, money and ultimately profit.  Take care of any customer requests there may be.  Make sure all production, transportation and additional ad hoc reports are timely and accurate.  Work closely with the co-packers to make sure all orders are correct and with limited issues.

La Familia Distributing, July 2008-September 2011 Customer Support Specialist

Enter and invoice all retail and wholesale orders into Great Plains. Call customers for follow up orders to increase business.   Monthly review of customers with infrequent orders.  Take all incoming calls from customers regarding concerns on orders or prices.   Resolve customer issues when possible or escalate issue to ensure customer retention.  Increase awareness of inventory shortages through reporting to executive team, therefore increasing order fulfillment and increased profits. Create and maintain various reports for VP of Operations such as sell through of product and sales team productivity.  Creation of marketing materials, flyers, as well as pricing history data.

NYK Logistics, June 2007-June 2008 Logistics Specialist

Input all customer orders and dispatch trucks for optimal routing. Trace all pickup and delivery loads. Also check on all loads that have been enroute for more than 24 hours. Resolve issues the drivers encounter, including calling customers and rescheduling their appointment time for the shipper or consignee.

Countrywide Foreclosure June 2005-June 2007Quality Control Auditor

Review the foreclosure titles before they went to the attorney. The openers gather all the paperwork from the abstractor’s and then forward it to the examiners. After the examiners perform the searches and combine all the information into the report it would come to be to be audited for foreclosure properties to be purchases.  Started as a temporary employee through Today’s Staffing. Hired as full time employee after four months. My duties included answering inquiries from our customers and appraisers, completing invoices and making sure appraisals are accurate and complete before sending to the branch offices, performing calls and follow up calls on all orders to make sure they are being processed correctly and timely, assign out all new orders to appraisers, offer rush fees to ensure we meet our production standards and customer needs, and ensure complete communication with the branch offices and appraisers on what we need to get the job completed accurately and efficiently.

Blue Cross and Blue Shield 2001-2005Senior Credentialing Representative
 

Started as a temporary employee thru ITG converting to the new computer system. After 12 months, I was employed full time as a Senior Credentialing Representative. Gained extensive knowledge in a professional office environment performing duties such as reviewing Physician Applications for their credentialing and /or recredentialing process, maintained the guidelines and standards with NCQA/MCO/CVO, and worked with managed care products, programs and services. Obtained knowledge of the regulatory/accreditation requirements and standards of TDI, NCQA and HIPAA. Meet all production standards and deadlines as well as maintained a high degree of confidentiality.

Baxter and Sons 1999-2001Dispatch/Receptionist
 

Mechanical service industry.  Received incoming calls and directed to appropriate personnel, scheduled appointments and meetings for office staff and field crews, compiled information for legal cases, scheduled annual Quality Control inspections for elevators, entered field crews time sheets in computer system, and completed inspection reports.

Education

Diploma, General Studies, North Garland High School, Garland, Texas 1999
Completed General Studies, Richland College, Dallas, Texas part time 1999-2004